Within the framework of the project “Support for business and digital transformation in the banking sector” between UNDP and the State Bank for Foreign Economic Affairs, from June 3 to June 9, Russian specialists conducted a training for the bank's employees
The State Bank for Foreign Economic Affairs of Turkmenistan hosts online trainings for bank employees on the topic “Mobile and Internet Platforms for Banks”. Trainings are conducted by Russian specialists: the Chairman of the Russian Electronic Money and Remittance Association (REMA), Scientific Director of Distributed ledger technologies center of St.Petersburg State University (DLTC of SPbU) Viktor Dostov and Executive Director of AED, Deputy Scientific Director of the Distributed ledger technologies center of St.Petersburg State University (DLTC of SPbU) Pavel Shust.
The trainings cover three sections:
- Acceptance of a client for service;
- Measures to improve the level of safety;
- Internet banking.
Thus, the topics “Acceptance of a client for service” and “Contracts and agreements” were devoted to issues of identification and verification of a client (in the context of the practices of Russian banks and banks of Central Asian countries), as well as various methods of concluding contracts (in person and remotely, using electronic signatures) and execution of contracts.
During lectures on the topics “Interfaces and Products” and “Logins and Passwords - Approaches to Authentication”, the listeners got acquainted with various types of technological products and their interconnection with each other (perspectives for the development of interfaces; web version and mobile version of Internet banking; Apple Pay, Google Pay services; USSD and SMS banking, etc.), as well as the principles of working with logins and passwords within the framework of authentication.
In the process of considering the topics “Functionality of Internet Banking” and “Payment Cards: New Offers for Clients”, the best practices for creating Internet banking will be demonstrated (intrabank transfers, types of payments, feedback through chats and chat bots, personal finance management, etc.), as well as new developments in the payment card system (virtual cards, payments via QR codes, cashbacks, etc.)
The issues on “Security inside Internet banking” and “Typologies of fraud” will familiarize students with methods of ensuring security through two-step identification, one-time passwords, automatic logout, tracking suspicious transactions and other measures. It will also describe the typical fraudulent schemes used by criminals (“card blocking”, fraudsters posing as relatives, merchants, bank employees, etc.) and types of malware, as well as risk mitigation measures.